Phase 1: Days 1–30 (Strategy & Infrastructure)
- Set goals
- Analyze call logs
- Identify top call reasons
- Clean your knowledge base
- Select your AI voice provider
Phase 2: Days 31–60 (Design & Pilot)
- Choose 1–3 use cases
- Design conversational flows
- Integrate with CRM, EMR, POS, or booking systems
- Launch an after-hours or overflow pilot
Phase 3: Days 61–90 (Optimize & Scale)
- Monitor metrics (CSAT, containment, escalations)
- Adjust scripts weekly
- Expand coverage to more hours and lines
- Introduce more complex workflows
Where Businesses Are Headed
Reports show AI voice will handle at least 10% of interactions in the near term—up from low single digits today.
Source: Gartner
With proper setup, businesses experience:
- Faster service
- Higher conversion
- Reduced staffing strain
- 24/7 availability
If you commit 90 days to structured rollout, your business will be AI-ready long before competitors.
