Market Growth
- Conversational AI: $11–13B → $40–50B by 2030
- AI customer service: $12B → $48B by 2030
- Global AI market: $1.8T by 2030
Sources: Markets & Markets, Grand View Research, PwC
Enterprise Adoption
- 70–80% of companies use some form of AI
- One-third already use chatbots
- AI expected to support “virtually all” interactions by 2030
Sources: IBM, Microsoft, Zendesk, Gartner
Voice-Specific Trends
- 8B+ voice assistants in use
- Voice AI alone projected to exceed $30B by the early 2030s
- Speech recognition market expected to quadruple by 2029
Sources: Statista, Fortune Business Insights
What This Means
Three takeaways:
- AI voice isn’t a fad—growth mirrors mobile and cloud.
- Late adopters will struggle with higher costs and slower response times.
- You can start small and scale quickly.
Metrics Businesses Should Track
- Containment rate
- AI vs. human CSAT
- Average handle time
- Lead conversion rates
- Revenue lift
These show whether your AI voice strategy is paying off.
